This policy details how customers of My Paper Genie ("we", "us") receive access to the digital services purchased through our website, https://mypapergenie.com.
☁️ 1. Nature of Products
All products and services offered by My Paper Genie are entirely digital. No physical items will be shipped to your physical address. Our services, including the AI-powered question generator and coaching materials, are accessible online through our platform.
🚀 2. Service Delivery & Access
Instant Access
Upon successful completion of your payment, your account will be automatically upgraded or activated. You will receive immediate access to the services and features included in your purchased plan.
Access Method
You can access your purchased services by logging into your account on the My Paper Genie website. Your dashboard will reflect your current subscription status and provide access to all relevant tools.
Confirmation Email
A confirmation email, along with a payment receipt, will be sent to the email address associated with your account. Please check your spam or junk folder if you do not see it in your inbox.
✅ 3. Requirements for Access
To access our services, you will need:
- A registered account with My Paper Genie.
- A stable internet connection.
- A compatible web browser and device.
❓ 4. Issues with Delivery
If you have successfully made a payment but are unable to access your services, please take the following steps:
- Log out of your account and log back in to refresh your session.
- Ensure you are logged into the correct account with which you made the purchase.
- If access is still not granted, please contact our support team immediately.
✉️ 5. Contact Information
For any issues related to service access or delivery, please contact us at:
Email: support@mypapergenie.com
Phone: 8867964542